In today’s context, securing personal and business information is a highly sensitive issue. At Dalatwonderresort.vn, we respect the data our customers provide and strictly adhere to privacy principles, considering this as a vital objective of our operation.
The following conditions are provided to help customers understand how we protect personal information and privacy rights when information is submitted to our website. Please read this privacy policy carefully before submitting any data.
I. INFORMATION PRIVACY POLICY
1. Data Collection and Management Contact Details
- Company: CÔNG TY CỔ PHẦN ĐẦU TƯ LÝ KHƯƠNG
- Address: No. 19 Hoa Hong Street, Xuan Huong Ward, Da Lat City, Lam Dong Province, Vietnam
- Hotline: (0263) 3 800 099 - (0263) 3 800 010
- Email: salesteam@dalatwonderresort.com
2. Purpose and Scope of Information Collection
- To deliver your purchased items.
- To notify customers regarding delivery and provide customer support.
- To provide relevant product information.
- To process orders and deliver services.
- To manage customer accounts and improve website content/interface.
- To comply with legal obligations when requested by authorities (e.g., court, police).
3. Information Retention Period
Customer personal data is stored until a cancellation request is made, or the customer manually deletes it. Otherwise, it is securely stored on our servers.
4. Commitment to Protect Customer Information
- Dalatwonderresort.vn commits to not selling, exchanging, or sharing personal information without consent, except in cases of:
+ Customer consent.
+ Required to deliver services (e.g., to shipping partners).
+ Legal requests from competent authorities.
- We ensure security by limiting access, using secure servers, and working with cybersecurity experts to enhance protection.
5. Access to Personal Information
Information may be accessed by:
- CÔNG TY CỔ PHẦN ĐẦU TƯ LÝ KHƯƠNG
- Dalatwonderresort.vn and third-party service providers (e.g., Google via cookies)
- Contracted partners providing specific services.
*Note: Dalatwonderresort.vn does not sell or share personal data with any third party. Links to external websites are for reference purposes only, and we are not responsible for their content or services.
6. Tools for Managing Personal Data
Customers can update or edit personal data by contacting us at:
Email: salesteam@dalatwonderresort.com or Phone: (0263) 3 800 099 - (0263) 3 800 010
7. Customer Rights
- Request access, modification, or deletion of personal data.
- Refuse marketing communications.
- File complaints if privacy is violated.
8. Updates to the Privacy Policy
The policy may be updated. All changes will be posted on our website. Customers should review the policy regularly.
9. Complaint Resolution Mechanism
If your personal data is misused, complaints can be sent via:
- Phone: (0263) 3 800 099 - (0263) 3 800 010
- Email: salesteam@dalatwonderresort.com
- Mail: No. 19 Hoa Hong Street, Xuan Huong Ward, Da Lat City, Lam Dong Province, Vietnam
We aim to resolve complaints within 03 business days. If no agreement is reached, the matter may be taken to the competent court.
We understand that protecting your personal data is also our responsibility. If you have questions or concerns, please contact us through the provided channels.