1. Cancellation policy
Cancellation policies vary depending on the time and rate. Below is a basic cancellation policy that applies when a cancellation policy is not mentioned in the booking form or on the online booking site.
Cancellation: If cancelled or modified earlier than 7 days before check-in date, no cancellation fee will be charged. If cancelled or modified within 7 days before check-in date or in case of no-show, total booking value will be charged.
In case of no-show (Customer makes a reservation but does not arrive), it will be considered as a No Check-in and the collected booking fee will not be refunded.
2. Policy for changing rooms and check-in and check-out dates
In case the Customer wants to change the check-out date or change the room, please contact our Reservations department for support.
★ Note:
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We reserve the right to change the terms and conditions, cancel the policy at any time without prior notice.
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We are not responsible for compensation for damages, changes in dates, room types... indirectly, incidentally or due to consequences arising or in cases of force majeure (natural disasters, war...).
3. Refund policy
Applicable in case the Customer pays the full reservation fee.
We will review and consider refunding based on the objective conditions of the Customer. Refunds will be processed on a case-by-case basis with different refund rates. Our staff will officially notify the Customer of this refund via email.
Refund processing time is within 10-15 business days (or according to credit card statement) depending on the bank.
Refund method: to the bank account provided by the Customer or the payment card information used to book the room.
Reimbursement cost: Free.
Note: Non-refundable policy applies to bookings made during holiday periods (1-2/9, 24/12, 31/12)
4. How and where to contact
In case customers need to cancel, change rooms or change check-in and check-out dates, please contact us with the information below for support from our staff:
LY KHUONG INVESTMENT JOINT STOCK COMPANY Head
office address: No. 19 Hoa Hong Street, Xuan Huong Ward - Da Lat, Lam Dong Province, Vietnam
Hotline: (0263) 3 800 099 - (0263) 3 800 010
Email: salesteam@dalatwonderresort.com
Note: Cancellation/refund policies and fees may change from time to time, please contact Dalatwonderresort.vn directly for more details.