All products and services transacted on the website Dalatwonderresort.vn are delivered in the form of electronic documents (such as hotel e-vouchers or hotel confirmations) via the email address provided by the buyer during the transaction on Dalatwonderresort.vn.
The buyer is responsible for providing accurate contact information and email address to receive service confirmations from Dalatwonderresort.vn. We are not liable for any issues arising from incorrect contact details or email addresses that result in the failure to receive tickets/service confirmations and other important service-related updates.
Other forms of delivery (if any) will be discussed and agreed upon between Dalatwonderresort.vn and the buyer should the need arise. Any additional delivery costs (if any) will also be negotiated and confirmed in writing/message/email by both parties.
If customers have any questions or concerns regarding the shipping policy or their order, please contact our customer service team at (0263) 3 800 099 - (0263) 3 800 010. We will be happy to assist you.
We hope our delivery policy provides customers with the most convenient and seamless online accommodation booking experience.